- Shipping & Returns
Shipping & Returns
Domestic standard shipping is FREE to all USPS serviced addresses, standard shipping is by USPS First class mail for parcels up to 15.9 oz. (most orders of 1-2 seal kits) or Priority Mail for larger parcels. For Bulky or heavy items we may use an alternate shipping carrier or method.
If you need overnight shipping please call us at 207-744-4028 or toll free 844-FOX-KITS(844-369-5487).
We regularly ship to Canada, the UK, Europe & Australia, however international orders cannot be processed in the store, please contact us by email (firstname.lastname@example.org) for an international shipping quote.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.